1. Five (5) Year (Limited) Warranty on Pipe & Fittings, from Date of Invoice.
2. Two (2) Year (Limited) Warranty on New EZ Clean Casters if Properly Maintained and Used Within Capacities Advertised, from Date of Invoice.
3. One (1) Year (Limited) Warranty on all other Casters if Properly Maintained and Used Within Capacities Advertised, from Date of Invoice.
4. One (1) Year (Limited) Warranty on Material Integrity, from Date of Invoice.
Returns and Exchanges:
Items may be returned as follows:
1. Authorization for return must be requested with in Fifteen (15) days of shipment and customer must receive and RMA number before product may be returned.
2. Item must be in new and unused condition, disassembled, internally strapped as originally shipped and be boxed in the original shipping carton.
3. Customer agrees to pay a 15% restocking fee plus inbound and outbound freight.
4. Custom products are non-returnable and non-refundable.
Care Products will send replacement parts and help customer repair or replace items damaged in shipment as quickly as possible provided the customer has done the following:
1. Inspected freight for damage PRIOR to acceptance of delivery.
2. Any damage MUST be noted in writing on the delivery receipt.
3. Call Care Products to report any damages and to receive further instructions. Care Products will assume no expense due to freight damage to freight damage unless notified within fifteen (15) days from the date of shipment.
Shipping and Freight:
1. Orders are shipped F.O.B McAllen, TX 78504. Customer Agrees to pay for freight on orders canceled after shipment.
Note: Most items are shipped via UPS/FedEx and will require some assembly. Some larger items may only be shipped by Motor Freight/Common Carrier.